[Customer Assistance]
Replica Sistemi Customer Assistance is available from Monday to Friday from 8:30am to 6pm.
Customer calls are handled by product specialists with in-depth knowledge of the information technology that underlies Replica Sistemi's solutions and provide precise, professional service.
[Contacts]
ogni richiesta di supporto o di servizi professionali va inoltrata al numero telefonico +39 0376 346411 or e-mail to:
- assistenza.as400@replica.it for AS400 assistance;
- assistenza.stocksystem@replica.it for StockSystemEvolution assistance;
- assistenza.showtrip@replica.it for ShowTrip assistance;
- assistenza.dfddogana@replica.it for DFDDogana assistance;
- assistenza.hardware@replica.it for Hardware assistance;
- assistenza Ergo
Through the StockService assistance program, it is possible to personalize support services with 24-hour, 7-day-per-week coverage, based on the type of contract signed.
[StockService]
Through the StockService assistance program, it is possible to personalize support services with 24-hour, 7-day-per-week coverage, based on the type of contract signed.
The objective is to collaborate with customers by designing personalized support services during periods of high seasonality, work peaks and for customers running three shifts.
Replica Sistemi's assistance methods guarantee customers timely and effective support for all software and hardware problems:
- Help desk;
- Remote Support;
- Upgrade software updates;
- Maintenance and repair hardware